With our transition to the new minelab.com website, there have been some intermittent access issues with XChange 2.
The cause of these issues has now been resolved, however there are a small number of user accounts that have been affected by the transition and cannot be retrieved.
Those users will need to create a new user account. We wish to assure our customers that all XChange 2 user data will remain intact and accessible once a new account is created. This information is stored locally on the designated PC and not in 'the cloud'. All information including FindPoints, GeoHunts, etc. should be viewable as before.
For users experiencing difficulties logging into XChange 2, we recommend checking the following before creating a new account:
1. Try logging in to XChange 2. If you receive the error message 'invalid user name or password', check your details were entered correctly and try again before proceeding to step 2.
2. Go to the Login / Sign Up page at minelab.com and scroll to the 'Signup' section. Enter either the email address or username you registered with, then click elsewhere on the screen.
If you see a green message, then your previous account no longer exists, and you will need to create a new account.
You can use the same username, email address and password as your original account.
If you see a red message, it means an account with your details exists. If this occurs, change your account password. Note that password change emails may take up to 20 minutes to arrive, and some email services will mark the password reset email as junk, so check your junk folder too. If you successfully change your password but are still unable to log in, please contact Minelab.
View FAQs for XChange 2 here.
