Search

Cancel
Minelab

Anti-virus problems with XChange 2

17 Aug 2012

Some anti-virus products can generate false-positive alerts when installing or upgrading the XChange 2 PC application.

In cases where the anti-virus product removes files and places them into quarantine automatically, the XChange 2 application will fail to upgrade and report unexpected errors.

The workarounds are, in order of preference:

  1. Update the anti-virus product's virus dictionary/definition file and re-attempt the upgrade.
  2. Retrieve the file from quarantine, save it to a known location and attempt to run it.
  3. Temporarily disable the anti-virus product and re-attempt as follows:
    1. Reboot the computer system
    2. Close all applications that startup automatically
    3. Disable the anti-virus product temporarily
    4. Start XChange 2 and attempt to upgrade
    5. Once the upgrade / installation is successful, re-enable your anti-virus product

Should you have any further queries, please do not hesitate to contact your regional Minelab office.

View FAQs for XChange 2 here

Return to Top

arrow_back Minelab
arrow_back Main Menu
arrow_back Minelab
arrow_back Product Filters
arrow_back Minelab
arrow_back Filters