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Stolen GPX-4500 metal detectors

Recently, Minelab have had a shipment of GPX-4500 metal detectors stolen, and these units have now been appearing on the gray market and on sites like eBay. If you are not buying from an authorised dealer, please refer to our list of known stolen GPX-4500 serial numbers before making the purchase.

While Minelab has a transferrable warranty policy, stolen goods are not covered by this policy. This information is provided to protect our legitimate customers. If you have any information about the stolen property, please contact your local police station or Minelab.

Control Box Coil
B6017851 C6068312
B6017869 C6069128
B6017910 C6068313
B6017962 C6063749
B6018452 C6063270
B8011963 C6067799
B8011974 C6074581
B8011983 C6067296
B8011989 C6064700
B8013011 C6067397
B8013338 C6068262
B8013361 C6067698
B8013368 C6069316
B8013371 C6069274
B8013431 C6068310
B8013441 C6069470
B8013442 C6069510
B8013444 C6069511
B8013453 C6068186
B8013454 C6068254
B8013458 C6068251
B8013459 C6068183
B8013465 C6069516
B8013468 C6069521
B8013475 C6069478
B8013488 C6068124
B8013489 C6068286
B8013501 C6069480
B8013508 C6069504
B8013513 C6069421
B8013526 C6068386
B8013527 C6069499
B8013529 C6069561
B8013530 C6067890
B8013551 C6068285
B8013558 C6069525
B8013560 C6069407
B8013568 C6069464
B8013574 C6069467
B8013580 C6068249
B8013581 C6068228
B8013582 C6069452
B8013584 C6069437
B8013586 C6069451
B8013589 C6068241
B8013594 C6069428
B8013595 C6068256
B8013598 C6069485
B8013601 C6069457
B8013602 C6069434
B8013605 C6069424
B8013607 C6068282
B8013608 C6069465
B8013609 C6069371
B8013616 C6069419
B8013619 C6068222
B8013620 C6069472
B8013621 C6068287
B8013623 C6069448
B8013624 C6068293
B8013626 C6069383
B8013628 C6067740
B8013631 C6069469
B8013632 C6069250
B8013633 C6068288
B8013634 C6068219
B8013639 C6069502
B8013641 C6069498
B8013643 C6068220
B8013644 C6068217
B8013646 C6068271
B8013647 C6069509
B8013648 C6069453
B8013658 C6069427
B8013659 C6068278
B8013663 C6067737
B8013664 C6069193
B8013665 C6068258
B8013668 C6068252
B8013669 C6069477
B8013670 C6068272
B8013674 C6068033
B8013679 C6069245
B8013682 C6068015
B8013685 C6069075
B8013686 C6068381
B8013688 C6068301
B8013694 C6068026
B8013696 C6069639
B8013699 C6069609
B8013701 C6069038
B8013706 C6069208
B8013709 C6068382
B8013714 C6069039
B8013729 C6067942
B8013747 C6067452
B8013753 C6067829
B8013756 C6068417
B8013759 C6067610
B8013769 C6067664
B8013772 C6067678
B8013773 C6067679
B8013774 C6067621
B8013776 C6068402
B8013777 C6068038
B8013794 C6068031
B8013799 C6067624
B8013801 C6067708
B8013802 C6067674
B8013804 C6067507
B8013805 C6068078
B8013813 C6069149
B8013818 C6068401
B8013821 C6068070
B8013823 C6067985
B8013824 C6067619
B8013836 C6068062
B8013843 C6068014
B8013846 C6068398
B8013861 C6082582
B8013866 C6067543
B8013880 C6067615
B8013882 C6067684
B8013884 C6067605
B8013886 C6067604
B8013888 C6067681
B8013890 C6067669
B8013891 C6067667
B8013893 C6067618
B8013894 C6069045
B8013896 C6067838
B8013899 C6067992
B8013901 C6067668
B8013902 C6067672
B8013904 C6069020
B8013906 C6067987
B8013907 C6069040
B8013912 C6068404
B8013916 C6067975
B8013918 C6067947
B8013919 C6067523
B8013932 C6067911
B8013934 C6067738
B8013935 C6067750
B8013937 C6067993
B8013940 C6068022
B8013948 C6067774
B8013952 C6069035
B8013953 C6067739
B8013955 C6067998
B8013957 C6067853
B8013959 C6067926
B8013962 C6067967
B8013973 C6067999
B8013974 C6067784
B8013980 C6067922
B8013981 C6067997
B8013987 C6067857
B8013990 C6067873
B8013991 C6067948
B8013992 C6067927
B8014000 C6068376
B8014014 C6069538
B8014015 C6069539
B8014017 C6068405
B8014021 C6067978
B8014025 C6069044
B8014028 C6067933
B8014031 C6067977
B8014041 C6067925
B8014061 C6067611
B8014064 C6067812
B8014080 C6067892
B8014081 C6067811
B8014086 C6067522
B8014087 C6067520
B8014088 C6067542
B8014089 C6067492
B8014096 C6067697
B8014102 C6067547
B8014117 C6067612
B8014123 C6067979
B8014125 C6067809
B8014129 C6067995
B8014132 C6067921
B8014134 C6067521
B8014255 C6068859
B8014263 C6067791
B8014280 C6067368
B8014282 C6067364
B8014304 C6067339
B8014328 C6067539
B8014435 C6069775
B8014461 C6067331
B8014480 C6067349
B8014572 C6067335
B8014588 C6068884
B8014610 C6066429
B8014617 C6066430
B8014626 C6069423
B8014628 C6068036
B8014631 C6066392
B8015076 C6068374
B8015231 C6063745
B8015305 C6060336
B8015316 C6063557
B8015718 C6068311
B8015853 C6068302
B8016559 C6077302
B8016695 C6082571
B8016705 C6082685
B8016747 C6082696
B8016748 C6082674
B8016809 C6082724
B8016962 C6082417
B8017001 C6064705
B8017003 C6064708
B8017020 C6072174
B8017053 C6072143
B8017064 C6077491
B8017068 C6077325
B8017195 C6074242
B8017203 C6066259
B8017228 C6068878
B8017248 C6082837
B8017254 C6077307
B8017257 C6077367
B8017260 C6099633
B8017262 C6077229
B8017319 C6077721
B8017331 C6077256
B8017334 C6077370
B8018220 C6082576
B8018244 C6072919
B8018261 C6072435
B8018280 C6072961
B8018288 C6065133
B8018295 C6072641
B8018308 C6072793
B8018310 C6072908
B8018600 C6077484
B8018737 C6077518
B8018962 C6077232
B8018980 C6077327
B8019834 C6073639
B8019968 C6064706
B8019969 C6082329
B8019979 C6067390
B8019980 C6067589
B8019981 C6067039
B8019983 C6067175
B8019984 C6067295
B8019986 C6067276
B8019989 C6067413
B8021118 C6099606
B8021248 C6099480
B8021258 C6099615
B8021260 C6099589
B8021281 C6099490
B8021287 C6099559
B8021319 C6099525
B8021328 C6099630
B8021335 C6099626
B8021337 C6099482
B8021355 C6077536
B8021356 C6077228
B8021357 C6077479
B8021358 C6077365
B8021359 C6077490
B8021360 C6077366
B8021394 C6099706
B8021396 C6099639
B8021413 C6077364
B8021428 C6066206
B8021431 C6066189
B8021449 C6073958
B8021450 C6072231
B8021452 C6074727
B8021457 C6073951

 

Stolen GPX-4500 metal detectors

Recently, Minelab have had a shipment of GPX-4500 metal detectors stolen, and these units have now been appearing on the gray market and on sites like eBay. If you are not buying from an authorised dealer, please refer to our list of known stolen GPX-4500 serial numbers before making the purchase.

While Minelab has a transferrable warranty policy, stolen goods are not covered by this policy. This information is provided to protect our legitimate customers. If you have any information about the stolen property, please contact your local police station or Minelab.

Control Box

Coil

B6017851

C6068312

B6017869

C6069128

B6017910

C6068313

B6017962

C6063749

B6018452

C6063270

B8011963

C6067799

B8011974

C6074581

B8011983

C6067296

B8011989

C6064700

B8013011

C6067397

B8013338

C6068262

B8013361

C6067698

B8013368

C6069316

B8013371

C6069274

B8013431

C6068310

B8013441

C6069470

B8013442

C6069510

B8013444

C6069511

B8013453

C6068186

B8013454

C6068254

B8013458

C6068251

B8013459

C6068183

B8013465

C6069516

B8013468

C6069521

B8013475

C6069478

B8013488

C6068124

B8013489

C6068286

B8013501

C6069480

B8013508

C6069504

B8013513

C6069421

B8013526

C6068386

B8013527

C6069499

B8013529

C6069561

B8013530

C6067890

B8013551

C6068285

B8013558

C6069525

B8013560

C6069407

B8013568

C6069464

B8013574

C6069467

B8013580

C6068249

B8013581

C6068228

B8013582

C6069452

B8013584

C6069437

B8013586

C6069451

B8013589

C6068241

B8013594

C6069428

B8013595

C6068256

B8013598

C6069485

B8013601

C6069457

B8013602

C6069434

B8013605

C6069424

B8013607

C6068282

B8013608

C6069465

B8013609

C6069371

B8013616

C6069419

B8013619

C6068222

B8013620

C6069472

B8013621

C6068287

B8013623

C6069448

B8013624

C6068293

B8013626

C6069383

B8013628

C6067740

B8013631

C6069469

B8013632

C6069250

B8013633

C6068288

B8013634

C6068219

B8013639

C6069502

B8013641

C6069498

B8013643

C6068220

B8013644

C6068217

B8013646

C6068271

B8013647

C6069509

B8013648

C6069453

B8013658

C6069427

B8013659

C6068278

B8013663

C6067737

B8013664

C6069193

B8013665

C6068258

B8013668

C6068252

B8013669

C6069477

B8013670

C6068272

B8013674

C6068033

B8013679

C6069245

B8013682

C6068015

B8013685

C6069075

B8013686

C6068381

B8013688

C6068301

B8013694

C6068026

B8013696

C6069639

B8013699

C6069609

B8013701

C6069038

B8013706

C6069208

B8013709

C6068382

B8013714

C6069039

B8013729

C6067942

B8013747

C6067452

B8013753

C6067829

B8013756

C6068417

B8013759

C6067610

B8013769

C6067664

B8013772

C6067678

B8013773

C6067679

B8013774

C6067621

B8013776

C6068402

B8013777

C6068038

B8013794

C6068031

B8013799

C6067624

B8013801

C6067708

B8013802

C6067674

B8013804

C6067507

B8013805

C6068078

B8013813

C6069149

B8013818

C6068401

B8013821

C6068070

B8013823

C6067985

B8013824

C6067619

B8013836

C6068062

B8013843

C6068014

B8013846

C6068398

B8013861

C6082582

B8013866

C6067543

B8013880

C6067615

B8013882

C6067684

B8013884

C6067605

B8013886

C6067604

B8013888

C6067681

B8013890

C6067669

B8013891

C6067667

B8013893

C6067618

B8013894

C6069045

B8013896

C6067838

B8013899

C6067992

B8013901

C6067668

B8013902

C6067672

B8013904

C6069020

B8013906

C6067987

B8013907

C6069040

B8013912

C6068404

B8013916

C6067975

B8013918

C6067947

B8013919

C6067523

B8013932

C6067911

B8013934

C6067738

B8013935

C6067750

B8013937

C6067993

B8013940

C6068022

B8013948

C6067774

B8013952

C6069035

B8013953

C6067739

B8013955

C6067998

B8013957

C6067853

B8013959

C6067926

B8013962

C6067967

B8013973

C6067999

B8013974

C6067784

B8013980

C6067922

B8013981

C6067997

B8013987

C6067857

B8013990

C6067873

B8013991

C6067948

B8013992

C6067927

B8014000

C6068376

B8014014

C6069538

B8014015

C6069539

B8014017

C6068405

B8014021

C6067978

B8014025

C6069044

B8014028

C6067933

B8014031

C6067977

B8014041

C6067925

B8014061

C6067611

B8014064

C6067812

B8014080

C6067892

B8014081

C6067811

B8014086

C6067522

B8014087

C6067520

B8014088

C6067542

B8014089

C6067492

B8014096

C6067697

B8014102

C6067547

B8014117

C6067612

B8014123

C6067979

B8014125

C6067809

B8014129

C6067995

B8014132

C6067921

B8014134

C6067521

B8014255

C6068859

B8014263

C6067791

B8014280

C6067368

B8014282

C6067364

B8014304

C6067339

B8014328

C6067539

B8014435

C6069775

B8014461

C6067331

B8014480

C6067349

B8014572

C6067335

B8014588

C6068884

B8014610

C6066429

B8014617

C6066430

B8014626

C6069423

B8014628

C6068036

B8014631

C6066392

B8015076

C6068374

B8015231

C6063745

B8015305

C6060336

B8015316

C6063557

B8015718

C6068311

B8015853

C6068302

B8016559

C6077302

B8016695

C6082571

B8016705

C6082685

B8016747

C6082696

B8016748

C6082674

B8016809

C6082724

B8016962

C6082417

B8017001

C6064705

B8017003

C6064708

B8017020

C6072174

B8017053

C6072143

B8017064

C6077491

B8017068

C6077325

B8017195

C6074242

B8017203

C6066259

B8017228

C6068878

B8017248

C6082837

B8017254

C6077307

B8017257

C6077367

B8017260

C6099633

B8017262

C6077229

B8017319

C6077721

B8017331

C6077256

B8017334

C6077370

B8018220

C6082576

B8018244

C6072919

B8018261

C6072435

B8018280

C6072961

B8018288

C6065133

B8018295

C6072641

B8018308

C6072793

B8018310

C6072908

B8018600

C6077484

B8018737

C6077518

B8018962

C6077232

B8018980

C6077327

B8019834

C6073639

B8019968

C6064706

B8019969

C6082329

B8019979

C6067390

B8019980

C6067589

B8019981

C6067039

B8019983

C6067175

B8019984

C6067295

B8019986

C6067276

B8019989

C6067413

B8021118

C6099606

B8021248

C6099480

B8021258

C6099615

B8021260

C6099589

B8021281

C6099490

B8021287

C6099559

B8021319

C6099525

B8021328

C6099630

B8021335

C6099626

B8021337

C6099482

B8021355

C6077536

B8021356

C6077228

B8021357

C6077479

B8021358

C6077365

B8021359

C6077490

B8021360

C6077366

B8021394

C6099706

B8021396

C6099639

B8021413

C6077364

B8021428

C6066206

B8021431

C6066189

B8021449

C6073958

B8021450

C6072231

B8021452

C6074727

B8021457

C6073951

 

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MINELAB LAUNCHES NEW SMS VERIFICATION SYSTEM FOR GPX SERIES DETECTORS

As part of our GENUINE MINELAB, GENUINE PERFORMANCE, STOP COUNTERFEITS campaign, we are pleased to announce the latest development in our anti–counterfeit activities - the introduction of a new SMS verification system for our GPX Series detectors.

This is a major update to our current anti-counterfeit measures and will enable you to independently verify your Minelab GPX Series detector by SMS wherever you are in the world. We've produced a new 'Verify your Minelab' brochure which also contains a handy small security viewing strip for your convenience (click here) to help you understand how to use the three methods of verification. Available in six languages.

The three methods of verifying Minelab product are:

1.     Security Labels (large and small)

2.     On-line verification system (through Authorised Dealers and Distributors only)

3.     SMS verification system

For SMS simply follow the step by step brochure guidelines on the specific GPX product information you need to send by SMS to a dedicated Minelab number and wait for the SMS response. Click here to view the instructional video which is available in six languages (Arabic, English, French, Spanish, Portuguese & Russian).

The latest brochure is FREE and is available from your nearest Minelab Authorised Service Dealer / Distributor or from Minelab directly. ClickWhere To Buy to find your nearest Authorised Minelab Dealer or email minelab@minelab.ie with your address details and one will be mailed to you directly.

For more information on each of these verification procedures please click here.

MINELAB NEWS REPORT – BROADCAST OVER 50 COUNTRIES

We are pleased to notify you of a 6 minute news report on Minelab which is broadcast this week, January 13th to 20th 2014. The Business Africa news report will broadcast across 50 countries worldwide and will be aired in English, French and Portuguese.

Filmed in Burkina Faso and Dubai the news report tells an exciting tale of success through stories from Minelab customers and highlights the existence of counterfeit product and the verification systems Minelab have in place. The news report features interviews with Minelab and a number of customers from Burkina Faso. It also tells the stories of a number of customers and how their success with Minelab product has changed their lives.  


One such customer Solomon struck it rich affording him the opportunity to purchase three plots of land, 3 motorbikes and 3 more detectors. Most importantly he can now afford to send all ten of his children to school! Stories such as Solomon’s are very powerful and a strong force in creating awareness of the real-life impact on our customers.

 

 

MINELAB EXPOSE US$1.6M COUNTERFEIT METAL DETECTOR OPERATION IN DUBAI

Major Khalid Aref Alshaikh Abdulla Alhassan (left) and Lieutenant Khalifa Obaid Sultan Al Shamsi (right) presenting a gift to Minelab on behalf of Dubai police (CID) following the recent successful anti-counterfeit action in Dubai. Minelab presented Letters of Appreciation to the police team and field-investigators for the excellent operational result.

Large scale Police raid shuts down ‘factory’ fabricating counterfeit Minelab gold detection products

In a major Dubai police operation led by 1st Lieutenant Khalid Abdulla Quraiban Al-Muhairi, counterfeit Minelab product with a potential market value of AED5.9million (US$1.6m) was seized from an apartment complex operating as a makeshift ‘factory.’

The raid revealed that counterfeit parts were assembled and packed at the apartment complex before being sold in the open market as premium Minelab GPX Series gold detectors. Those arrested at the scene and in the aftermath of the raid are now awaiting prosecution by the UAE authorities.

The Genuine Minelab; Genuine Performance; Stop Counterfeits campaign is committed to protecting the interests of customers by safeguarding the authenticity and quality of Minelab products and brands.

Speaking from Australia, Minelab’s General Manager Peter Charlesworth said:
“This raid has come about following an intense period of investigation. Minelab, like many leading worldwide brands has had to develop innovative strategies against counterfeit manufacturers based in China that sell direct to our developing markets and through major hubs such as Dubai.

Our customers want Genuine Performance that only Genuine Minelab product can deliver. We are committed to our strategies and this significant result in Dubai reflects our intent. I’d like to commend Dubai CID and our partners for their diligence and professionalism throughout this operation.”

Minelab has introduced a range of new security labels designed for usage on the control boxes and coils of its gold detection products and has just recently introduced a new SMS verification system.

Sheila Kelleher, General Manager of Minelab EMEA explains:
“Customers across the world now have the opportunity to check if a GPX Series detector is Genuine before they buy through our new SMS verification system. By simply texting the product’s serial number and the hidden code revealed by the security viewing strip to us, we will verify by text that you are purchasing Genuine Minelab product. This new initiative is accessible and easy to use and so far, we have had excellent participation across the globe”.

A quick guide to the SMS verification system can be viewed on www.minelab.com/videos. As the video is available in multiple languages, customers are required to first select their language of choice and then just press play. A FREE ‘Verify your Minelab' brochure complete with fold out security viewing strip is also available at all Authorised Minelab Dealer outlets worldwide or by mail from Minelab offices worldwide on request.

Counterfeit Awareness Update

Download article: Arabic English French Spanish Portuguese Russian

As part of our GENUINE MINELAB, GENUINE PERFORMANCE, STOP COUNTERFEITS campaign, we are pleased to announce the latest development in our anti–counterfeit activities - the introduction of a new SMS verification system for our GPX Series detectors.

This is a major update to our current anti-counterfeit measures and will enable you to independently verify your Minelab GPX Series detector.

Before you begin the verification process, ensure you have the Product Serial Number of your Minelab GPX Series detector and either the word or code in the hidden image on the security label, close by.

Product Serial Number location:

Security label hidden image location:

http://www.minelab.com/__files/i/172537/product-serial-number-location.jpg

http://www.minelab.com/__files/i/172538/security-label-hidden-image-location.jpg

 

 Security label details - word or code 

Please note that there are three (3) possible styles of hidden image on the security label. (These are examples only. There are more images available).

http://www.minelab.com/__files/i/172539/security-label-ball.jpg

OR

http://www.minelab.com/__files/i/172540/security-label-pencil.jpg

OR

http://www.minelab.com/__files/i/172541/security-label-number.jpg

 

To ensure that you have a GENUINE MINELAB, the images should be:

  • Clear and rainbow-coloured
  • Contain rainbow colours in the word ‘Genuine’ and
  • Appear on a pure silver coloured background

 

 Fake security labels 

These are examples of fake Security label images.

http://www.minelab.com/__files/i/172542/fake-security-label-ball.jpg

OR

http://www.minelab.com/__files/i/172543/fake-security-label-pencil.jpg

OR

http://www.minelab.com/__files/i/172544/fake-security-label-number.jpg

 

 How to verify your Minelab GPX Series detector through the new SMS verification system in 5 steps

Step 1:   Go to the SMS function on your mobile phone

Step 2:   Enter the number: + 61 458 727 727 into the 'To' field

Step 3:   In the text field enter:  Product Serial Number press SPACE then enter the hidden word or code from your security label

Step 4:   Press Send

Step 5:   Await response from Minelab

Here's an example of what the SMS should look like:

http://www.minelab.com/__files/i/172545/sms-details.jpg

 Responses from Minelab and actions to take: 

There are three (3) possible responses to your verification SMS:

Response

Action to take

Minelab YES * OUI * SI

No action required, if you have received this message PLUS you have a rainbow-coloured image on your security label.

For example:

 

http://www.minelab.com/__files/i/172539/security-label-ball.jpg

OR

http://www.minelab.com/__files/i/172540/security-label-pencil.jpg

OR

http://www.minelab.com/__files/i/172541/security-label-number.jpg

 

 

 

 

 

You have a GENUINE MINELAB!

Minelab Try Again +61 458 727 727 *

Essayez à nouveau +61 458 727 727 *

Intente de Nuevo + 61 458 727 727 *

Send the SMS again.

Re-enter the Product Serial Number, a space and then the hidden word or code. Send to +61 458 727 727.

 

Check that the information you enter is correct before sending.

 

Important notes:

  1. You MUST include a space between the Product Serial Number and the hidden word or code.
  2. If you have a Minelab GPX Series detector with a Serial Number beginning with a letter 'B' this MUST be included in the text, ie B1234567.
  3. Do NOT send your SMS response to the 'From' number in the reply message - ensure the SMS is sent to: + 61 458 727 727.

Minelab Contact Dealer, OR report@minelab.com.au *

Contactez un revendeur, OU report@minelab.com.au * Contacte el Vendedor de Minelab, OU report@minelab.com.au

Contact your nearest Minelab Dealer or Distributor who will be able to explain to you why you have received this message or assist you in verifying your Minelab GPX Series detector. Should you require further assistance you can:

  1. Send an email to report@minelab.com.au
  2. Contact your Regional Minelab office
 

 

Points to note - including legal disclaimer:

  • Minelab reply messages will be translated into English, French, Spanish and Portuguese
  • The SMS verification system will work worldwide
  • The response will be generated within 30 seconds, however there may be a delay in delivery of the SMS due to local network capability
  • Legal disclaimer: By using the SMS Verification System, you are giving permission to Minelab to use the mobile phone number from which you sought to verify your product. This may be used for customer service purposes relating to the product which you have purchased and sought to verify using the SMS Verification System, for example to offer customer service assistance in the event of repeated "Try Again" messages. As explained in the Terms and Conditions of Use for the SMS Verification System which you must read and consider prior to using the System (these are located in full at www.minelab.com/privacy-legals,) you can opt out of receiving this customer service support from Minelab at any time, by sending an email including your mobile phone number to report@minelab.com.au, with "Opt Out" in the subject heading.

 

 Easy to use brochure 

A new 'Verify your Minelab' brochure, complete with fold out security viewing strip, has been produced and is available FREE directly from Minelab or from your nearest Minelab Authorised Dealer / Distributor. The brochure contains step-by-step instructions on how to use the SMS system and what messages you may receive from Minelab. It also includes important visual guides on what to look for when viewing a GENUINE MINELAB security label (large or small) for product verification, with example images.

The brochure looks like this:

Front Cover

Front and Back Covers plus fold out pages

http://www.minelab.com/__files/i/172532/verify-your-minelab-brochure-cover.jpg

http://www.minelab.com/__files/i/172533/verify-your-minelab-brochure-pages.jpg

 

It is a fold out brochure and contains images and limited text in 6 languages.

 Arabic English French Spanish Portuguese Russian

 

 Instruction Video 

An instruction video demonstrating this new SMS verification process is also available in 6 languages at www.minelab.com/counterfeits.  Arabic English French Spanish Portuguese Russian

Remember, you can get your FREE 'Verify your Minelab' brochure from your nearest Authorised Minelab Dealer or from Minelab directly. Click Where To Buy to find your nearest Authorised Minelab Dealer or email minelab@minelab.ie with your address details and one will be mailed to you directly.

 

To view/download this brochure (without viewing strip) and for latest Counterfeit Awareness update go to www.minelab.com/counterfeits.

 

Thank you for your support!

 

Sheila Kelleher

General Manager, Minelab EMEA

 

 

 Remember - there are now 3 ways to verify a GPX Series Detector 

1.     Visual Inspection: Use the Viewer strip in the 'Verify your Minelab' brochure to see the Genuine, rainbow-coloured, hidden image and word (or code) on large Security labels. This Visual inspection should be combined with SMS or Online verification procedure.

2.     Online Verification - Minelab Authorised Dealer access only. Ask your Minelab Authorised Dealer to verify your detector online.

3.     NEW SMS system for GPX Series detectors only. Send the GPX Product Serial Number with hidden rainbow-coloured word or code to the SMS verification system. If you receive a 'Minelab YES. OUI. SI' message AND you have a rainbow-coloured security label, you have a GENUINE MINELAB. Follow the steps in the image below:

 

http://www.minelab.com/__files/i/172546/process.jpg

 

Counterfeit Awareness Update

Download article: Arabic English French Spanish Portuguese Russian

As part of our GENUINE MINELAB, GENUINE PERFORMANCE, STOP COUNTERFEITS campaign, we have introduced the latest development in our anti – counterfeit activities, the introduction of our new Handi Viewer.

Minelab counterfeit check Handi viewer

The Handi Viewer is an easy-to-use security viewing strip attached to a simple, illustrated brochure. It provides important visual guides to the user on what to look for when viewing a Genuine Minelab security label (large or small) for product verification.

To ensure that you have a GENUINE MINELAB, follow the picture instructions in the brochure and hold the security viewing strip against the large or small security label to view the hidden image. If the image is:

  • clear
  • contains rainbow colours in the word ‘Genuine’ and
  • is on a pure silver coloured background

Congratulations, you have a GENUINE MINELAB!

These Handi Viewers include limited multi-language text: English, Spanish, Portuguese, Arabic, French and Russian.

You can get your FREE Handi Viewer from your nearest Authorised Minelab Dealer or from Minelab directly. Click Where To Buy to find your nearest Authorised Minelab Dealer or email minelab@minelab.ie with your address details and one will be mailed to you directly.

Counterfeit Awareness Update

Download article: Arabic English French Spanish Portuguese Russian

We are aware of the latest attempts by counterfeit manufacturers to copy our Genuine Minelab Brand Protection Security labels featured on our Gold detector products.

Our GENUINE MINELAB; GENUINE PERFORMANCE; STOP COUNTERFEITS campaign aims to protect the interests of our Valued Customers and Authorised Dealers by safeguarding the authenticity and quality of our products and brand.

We have joined forces with a world leading expert in Brand Protection technology to develop a system that combats attempts at counterfeit products. In our system, Minelab uses security labels with hidden multi-colour images and key features (see below) that counterfeit manufacturers cannot copy.

BE AWARE:

WarningCounterfeit manufacturers are now producing similar labels in order to exploit YOU - our valued customers.

WarningCounterfeit manufacturers do not have the technology to reproduce clear full-colour and detailed images so, it is important for you to BE AWARE and KNOW THE DIFFERENCE.

 

 

THERE ARE TWO LEVELS OF BRAND PROTECTION

  • First level - By using the special Viewer on each security label, you are able to immediately verify that the control box, Commander coil and carton is genuine. There are two types and sizes of security label for different Minelab products, large and small. We describe these in detail in the KNOW THE MINELAB DIFFERENCE PARTS 1 AND 2 below.
  • Second level – your Authorised Minelab dealer can complete a website verification process that will tell you if the GPX-4500; GPX 4800 and GPX 5000 detector is genuine.

FIRST LEVEL

Please see the simple table below showing what the different security labels and the special security Viewer look like:

 

Large security label

Small security label

Security label Viewer

Large security label


Small security label

Security label Viewer

This label appears on: GPX-4500, GPX 4800 and GPX 5000 control boxes.

This label appears on: Eureka Gold, X-TERRA 705 Gold Pack control boxes and Commander Coil products plus on the outer cartons of the GPX Series; Eureka Gold; X-TERRA 705 Gold Pack and Commander Coil.

This is the special security label Viewer that will allow you to view hidden images to assist in verifying a GENUINE MINELAB.

 

KNOW THE MINELAB DIFFERENCE – Part 1

For first level verification of the GPX-4500, GPX 4800 and GPX 5000 products, we introduced a large brand protection security label to the control boxes on 26th March, 2012.

The label is affixed to the control box; use the special security Viewer to reveal the hidden full colour image on the label as shown below:

 

GPX 5000 control box


Security label

GPX 5000 with label viewer

This is what the security label looks like on the GPX 5000 control box.

Using a special security Viewer, a clear full-colour and detailed image will be visible on the grey stripe on the left hand side:

GENUINE MINELAB – when using the special security Viewer, a full colour picture on a silver background (no tint) appears in the window.

 

Here is an example of a fake and a genuine large security label:

 

Counterfeit label

 

CrossThis is a fake label

  • There is little colour used on the image
  • There is an obvious tint to the background colour
  • The word ‘Genuine’ is one colour only
   

 

Genuine label

 

CheckThis is a genuine label

  • The image features a real colour photo
  • The background is pure silver (no tint)
  • The word ‘Genuine’ features a multi –colour ‘rainbow’ spectrum

 

KNOW THE MINELAB DIFFERENCE – Part 2

Security Label - SmallFor First Level verification of the Eureka Gold, X-TERRA 705 Gold Pack control boxes and Commander Coil products, we introduced a small brand protection security label on 26th March, 2012, shown here:

Using the special security Viewer, a clear full-colour, detailed image appears in the window - as shown below:

Coil security label

 

Here is an example of a genuine and a fake small security label:

 

Counterfeit label - small

 

CrossThis is a fake label

  • There is little colour used on the image
  • There is an obvious tint to the background colour

 

Genuine label - small

 

CheckThis is a genuine label

  • The Genuine image features a range of colours
  • The background is pure silver (no tint)

 

KNOW THE MINELAB DIFFERENCE – Part 3

The small security label was also added to the outer product cartons of all GPX Series; Eureka Gold; X-TERRA 705 Gold Pack and Commander Coils. It’s secured by adhesive and perforated with a rivet to prevent re-use.

Small labels with rivets

SECOND LEVEL

ONLINE VERIFICATION FOR THE GPX-4500, GPX 4800 and GPX 5000

Your Authorised Minelab Dealer has a step-by- step guide on how to obtain Second Level confirmation on Genuine GPX-4500, GPX 4800 and GPX 5000 products online.

  • Ask your Authorised Minelab dealer to log on to the Dealer section of the Minelab website: www.minelab.com/members/welcome-dealers
  • Complete the ‘Verify a Detector’ process by entering the specific information and following the instructions.
  • When a correct serial number and hidden image ID is entered, a picture of the matching hidden multi-colour image will be shown on the screen (see below for example). Congratulations, this verifies a GENUINE MINELAB product!
  • When an incorrect serial number and incorrect hidden image ID is entered, an alert message appears.

Verify screen

HOW TO OBTAIN YOUR VIEWER

Viewers are now freely available. Ask your local Authorised Minelab Dealer for your Viewer or email your local Minelab office (contact details below) and we will despatch one to you immediately. We encourage you to use this viewer to verify GENUINE MINELAB products.

WHY ARE WE DOING THIS?

  • Our products contain cutting edge technology which means that you, our customers, always know that you are buying the highest performance products whether it is for business or leisure – inferior quality products from counterfeiters lead to frustration and disappointment as they cannot perform as well as a Minelab.
  • Counterfeit products do not come with the same after sales support and guarantees. GENUINE MINELAB comes with a 3 year transferable warranty and a 7 day no questions asked replacement guarantee (for faulty products).
  • Counterfeit products do not give back to the local community. When a customer buys a counterfeit, the only winner is the counterfeiter. We work to ensure that communities benefit from our products, whether that’s through ongoing training, after sales support, or creating jobs and opportunities.

For further information, contact your Authorised Minelab Dealer or Minelab directly on:

minelab@minelab.com.au Australia, New Zealand, China, Asia, Indian Subcontinent
minelab@minelab.ie Europe, Africa, Middle East, Russia, United Kingdom
info@minelabamericas.com USA, Canada, Mexico, Central & South America

Minelab Launches Verification website - verify.minelab.com

As part of our GENUINE MINELAB, GENUINE PERFORMANCE, STOP COUNTERFEITS campaign, we are pleased to announce the latest development in our anti–counterfeit activities with the introduction of ONLINE verification for our GPX Series and SDC 2300 detectors. This new method is in addition to our successful SMS system and increases opportunities for our Distributors, Dealers and Customers alike to guarantee that high performance Genuine Minelab product.   

 Visit verify.minelab.com

 Select language – English, Spanish, French, Portuguese, Russian, Arabic and Chinese available.  

       

Here is the step by step guide showing how you can check the authenticity of a GPX-4500, GPX 4800, GPX 5000 or SDC 2300 gold detector online:

VERIFICATION STEPS 1-4

Step 1:                  Select Detector from product range

 

Step 2                   Enter the serial number on your product and click ok.

Step 3                   Enter the hidden code that appears on the security label and click OK.

                                (You will need a Minelab verification viewer for this step)  

Step 4                   Enter the captcha code and click ok.

 

Results of Verification Process

Minelab YES. Congratulations you have a Genuine Minelab product.

Results of Verification Process

Minelab NO. Minelab does not recognise this product.

-          Check information entered and try again or

-          Contact Dealer or

-          Submit an online report by clicking here

New VERIFY YOUR MINELAB VIEWER GUIDE AVAILABLE End of November

An updated 'Verify your Minelab' guide complete with fold out security viewing strip will be available end of November 2014. Email - minelab@minelab.ie and Minelab will post you a copy of the ‘Verify Your Minelab’ Guide. 

 

Important notes:

Minelab’s SMS verification system has also been extended to include an additional contact number.  Effective immediately + 61 458 727 727 and + 44 790 351 3551 can be used using the SMS process.

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